RETURNS POLICY

We want you to be satisfied with your purchase

At GORLETIC, we work to offer quality products for every workout. If something is not what you expected, you can request a return or exercise your right of withdrawal within the periods set out below.

RIGHT OF WITHDRAWAL

If you buy as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving the order, without giving a reason.

GORLETIC extends the period for requesting a return to 30 calendar days after receiving the order, provided that the product meets the conditions in this policy.

You may inspect the product as you would in a shop. Use beyond what is necessary to establish its nature, characteristics or functioning may result in a deduction for loss of value.

HOW TO REQUEST A RETURN ONLINE

You can request a cancellation or return from your customer account. Sign in with the email address used for the purchase, open your orders, select the relevant order and submit a cancellation or return request.

After submitting your request, you will receive an automatic confirmation. Our team will review it and contact you with the next steps.

You can also email support@gorletic.com or use the support chat in the bottom right corner of the website.

CANCELLING AN ORDER BEFORE DISPATCH

If your order has not yet been prepared or shipped, you can request cancellation from the orders section of your customer account. Our team will confirm whether cancellation is possible.

Once an order has been prepared, shipped or handed to the carrier, we cannot guarantee cancellation. You can request a return after receiving it.

You can also email support@gorletic.com or use the support chat on the website.

STEPS TO RETURN YOUR ORDER

1. Request the return

Submit a request from your customer account, email support@gorletic.com, or use the support chat in the bottom right corner of the website.

Please provide your name, order number, the product you wish to return and, if you wish, the reason for the return. Our team will review the request and tell you what to do next.

2. Prepare your package

Pack the product carefully in its original packaging, without continued use beyond normal inspection. Include all accessories, parts, manuals, labels and original packaging.

3. Send the package

Attach the return label provided and take the parcel to the drop-off point indicated. The customer pays for return shipping unless we made an error or a manufacturing defect is confirmed.

4. Refund or exchange

After receiving and inspecting the parcel, we will confirm the refund or exchange. This usually takes 2 to 5 business days after receipt and inspection. Refunds are made to the original payment method unless another method is expressly agreed.

CONDITIONS

  • You have 30 calendar days from receipt of the order to request a return.
  • The product must be in good condition, without signs of continued use, and include its accessories and packaging.
  • Products damaged by the customer or returned incomplete may lead to a reduction in the refund. Use beyond what is necessary to inspect the product may lead to a deduction for loss of value.
  • We do not accept returns of products personalised, manufactured or modified specifically for the customer, except in the event of a manufacturing defect.
  • Return shipping costs are €3.90 within Spain and €7.90 for the European Union and United Kingdom. The return-label cost may be deducted from the refund.
  • If the product has a manufacturing defect or we made a shipping error, GORLETIC will cover the return cost and offer a solution at no additional charge.

CONDITION OF RETURNED PRODUCTS

Return the product properly protected, with its accessories, parts and original packaging, and without marks, stains, dirt, odours, abrasions, deformation or wear caused by use beyond normal inspection.

If the product is damaged by insufficient packaging or shows use beyond what is necessary to inspect it, we may deduct the corresponding loss of value from the refund.

DEFECTIVE PRODUCTS OR ORDER ERRORS

If you receive a product with a manufacturing defect, one damaged in transit or one different from what you ordered, contact us as soon as possible. We will review the issue and, where appropriate, offer a replacement, repair, exchange or refund at no additional cost.

QUESTIONS?

Email support@gorletic.com or use the support chat in the bottom right corner of the website. We are here to help.

Frequently asked questions about returns

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?

For your return to be accepted, the order must be returned in perfect condition:

-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:

  • Be in perfect condition , unused and in its original packaging.
  • Include tags, accessories, and any other items it was shipped with.
  • Not applicable to personalized products, for obvious reasons.

If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?

The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?

Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?

The amount will be refunded using the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?

No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.