SHIPPING TIME

At GORLETIC, we want you to receive your order as quickly and safely as possible. Below are the delivery times based on your location:

  • Spain (Peninsula and Portugal): 1–2 business days
  • Balearic Islands: 3–4 business days
  • Canary Islands: 7-10 business days (Purchase through Banango )
  • European Union (rest): 4–7 business days
  • United Kingdom: 4–7 business days
  • United States: Unspecified, contact us
  • Ceuta and Melilla: shipping not available

All orders are prepared and shipped from our warehouse within 24–48 business hours after confirming stock availability. You will receive an email with your tracking number as soon as your package is in transit.

If your order is out of stock or you have any questions about shipping, please email us at info@gorletic.com or use our live chat.

Exceptions and special notices

  • Canary Islands: Managed through Banango. More info on How it Works .
  • Ceuta and Melilla: no service at the moment.

Step-by-step shipping process

1. Confirmation

You will receive an email when your order leaves our warehouse (within 24–48 hours).

2. In transit

We'll send you the tracking number so you can see the status in real time.

3. Delivery

The carrier will deliver it to the address indicated.

4. Claims

If there is an issue, please contact us and we will handle the problem with the carrier.

Frequently asked questions about returns

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?

For your return to be accepted, the order must be returned in perfect condition:

-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:

  • Be in perfect condition , unused and in its original packaging.
  • Include tags, accessories, and any other items it was shipped with.
  • Not applicable to personalized products, for obvious reasons.

If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?

The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?

Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?

The amount will be refunded using the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?

No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.