SHIPPING

At GORLETIC, we want your order to arrive as quickly and safely as possible. Estimated delivery times by destination:

  • Mainland Spain and Portugal: 1–2 business days
  • Balearic Islands: 3–4 business days
  • Canary Islands: 7–10 business days (see how to order)
  • Rest of the European Union: 4–7 business days
  • United Kingdom: 4–7 business days
  • Switzerland: 5–8 business days (see how to order)

Other destinations

Enter your delivery address at checkout to check availability and shipping cost before paying. If no shipping option is offered for your address, we currently cannot deliver to that destination.

Orders are prepared and dispatched from our warehouse within 24–48 business hours after stock availability is confirmed. You will receive a tracking email when your parcel is in transit.

If your order is out of stock or you have a shipping question, email support@gorletic.com or use our support chat.

Destinations without service

We currently do not ship to Ceuta or Melilla.

Shipping process

  1. Confirmation: You receive an email when your order leaves our warehouse.
  2. In transit: We send your tracking number so you can check its status.
  3. Delivery: The carrier delivers to the address provided.
  4. Issues: Contact us and we will follow up with the carrier.

Frequently asked questions about returns

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?

For your return to be accepted, the order must be returned in perfect condition:

-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:

  • Be in perfect condition , unused and in its original packaging.
  • Include tags, accessories, and any other items it was shipped with.
  • Not applicable to personalized products, for obvious reasons.

If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?

The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?

Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?

The amount will be refunded using the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?

No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.