Information on personal data protection

  1. Responsible for the processing of your personal data: GORILANT GROUP SL, domiciled at Avd. Andalucía, 64, 1B 14550 Montilla (Córdoba), with CIF B-13656590 and email address: info@gorletic.com
  2. Purpose: Maintaining the business relationship for the purchase of items from our online store, www.gorletic.com . Your data will be retained for processing in our systems for as long as the relationship is maintained based on the services provided, or to comply with legally established obligations. At the end of the legal processing periods, your data will be deleted or, where appropriate, anonymized. Additionally, your data may be processed to send commercial information about our products, offers, and news, based on the consent you have provided.
  3. Legitimacy: The processing of your data is legitimized based on the formalization of the relationship for the provision of the service, through which you must provide us with your first name, last name, NIF, full postal address, contact telephone number, and email address, as basic data without which the service could not be provided effectively.
  4. Recipients: There are no plans to transfer personal data to third-party companies without the express consent of the data subjects, except as required by law. There are no international transfers of personal data.
  5. Rights: You have the right to access all personal data held by the company, as well as to request its modification or deletion if you deem it necessary, as well as request restriction on the processing of your personal data. You may object to the processing of your personal data, whereupon the company will cease processing your data except for compelling legitimate reasons, or the exercise or defense of potential legal claims. You may request the portability of your personal data. In this case, we will send your personal data to you or to the data controller you indicate. You may revoke your consent or exercise your rights of access, rectification, deletion, portability, restriction, objection, and not be subject to a decision based solely on automated processing by directing your request to the company in the legally established terms.
  6. Complaints: You can file a complaint with the Spanish Data Protection Agency, which is the competent supervisory authority for the protection of your personal data, through its electronic office. www.agpd.es or your postal address.

Frequently asked questions about returns

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?

For your return to be accepted, the order must be returned in perfect condition:

-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:

  • Be in perfect condition , unused and in its original packaging.
  • Include tags, accessories, and any other items it was shipped with.
  • Not applicable to personalized products, for obvious reasons.

If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?

The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?

Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?

The amount will be refunded using the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?

No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.