Gorilant is aware that, in addition to improving the lives and health of thousands of people, its operations around the world are also committed to minimizing its environmental impact. Therefore, in our Supplier Code of Ethics, we only work with suppliers who meet the following certification requirements.

PEFC guarantee consumers that they are buying products from sustainably managed forests. Choosing PEFC , buyers can help Combat illegal logging and promote the key functions of forest resources . Ensure that the world's forests are managed responsibly, and that their multitude of functions are protected for present and future generations.

When wood is sourced from an FSC-certified forest, we ensure that companies along the supply chain meet best practice standards, so when a product bears the FSC logo, you can be sure it's been made from sustainable sources.

Avoid the abusive practices of wood harvesting companies, as they must comply with all FSC regulations.

FSC members include some of the world's leading environmental groups. leaders from around the world ( WWF and Greenpeace 1 ), social organizations (the National Aboriginal Forestry Association from Canada), companies ( Tetra Pak and Mondi PLC ) and forest owners and managers, processing companies, activists and individuals like you.

Frequently asked questions about returns

HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?

You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?

For your return to be accepted, the order must be returned in perfect condition:

-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:

  • Be in perfect condition , unused and in its original packaging.
  • Include tags, accessories, and any other items it was shipped with.
  • Not applicable to personalized products, for obvious reasons.

If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?

The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?

Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?

The amount will be refunded using the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?

No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.