BACKGROUND
In accordance with Spanish regulations governing the use of cookies in relation to the provision of electronic communications services, as set out in Royal Decree-Law 13/2012 of March 30, we inform you about the cookies used on the website of Gorilant Group Sl (also the provider) and the reason for their use. Furthermore, it informs you that by browsing the Website you are giving your consent to their use.
This cookie policy was last updated on September 21, 2020 and applies to citizens and permanent legal residents of the European Economic Area.
1. Introduction
Our website, https://www.gorletic.com (hereinafter: "the website") uses cookies and other related technologies (for convenience, all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the following document, we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small, simple file that is sent along with pages from this website and stored by your browser on the hard drive of your computer or other device. The information stored in it may be returned to our servers or to the servers of relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code used to make our website function correctly and interactively. This code runs on our server or on your device.
4. What is a web beacon?
A web beacon (or pixel tag) is a small, invisible piece of text or image on a website used to track website traffic. Web beacons store various data about you for this purpose.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website function correctly and that your user preferences are remembered. By placing functional cookies, we make it easier for you to visit our website. This way, you don't need to repeatedly enter the same information when you visit our website, and, for example, items remain in your shopping cart until you have checked out. We can place these cookies without your consent.
5.2 Statistics Cookies
We use statistical cookies to optimize the web experience for our users. These statistical cookies provide us with insights into how our website is used. We ask for your permission to place statistical cookies.
5.3 Marketing/tracking cookies
Marketing/tracking cookies are cookies, or any other form of local storage, used to create user profiles for the purpose of displaying advertising or to track the user on this website or on multiple websites for similar marketing purposes.
5.4 Social Media Buttons
On our website, we've included buttons for Facebook, WhatsApp, and Instagram to promote pages (e.g., "like," "pin") or share them (e.g., "tweet") on social media platforms like Facebook, WhatsApp, and Instagram. These buttons function using code from Facebook, WhatsApp, and Instagram themselves. This code embeds cookies. These social media buttons may store and process certain information, which can then be used to display personalized advertisements.
Please read the privacy policies of these social networks (which may change frequently) to learn what they do with your (personal) data that they process using these cookies. The data they receive is anonymized as much as possible. Facebook, WhatsApp, and Instagram are located in the United States.
6. Cookies used
Cookies Policy
At GORLETIC we use cookies to improve your browsing experience. Below you will find a table with all the cookies used in our Shopify store:
| Name | Supplier | Purpose | Guy | Duration |
|---|---|---|---|---|
| Shopify Essentials | Shopify | They guarantee site performance, security, and the ability to complete purchases. | Necessary | Session |
| cart | shopify.com | Identify the contents of the shopping cart. | Necessary | Session |
| cart_sig | shopify.com | Verify the integrity of the cookie cart. | Necessary | Session |
| secure_customer_sign | shopify.com | Manages the authenticated client session. | Necessary | 1 year |
| storefront_digest | shopify.com | It prevents unauthorized access to resources. | Necessary | Session |
| storefront_returning_customer | shopify.com | Identify repeat customers. | Preferences | 1 year |
| _orig_referrer | shopify.com | Record the referring URL of the visit. | Preferences | 1 day |
| _landing_page | shopify.com | Save the initial login page. | Preferences | 1 day |
| _shopify_visit | shopify.com | User session count. | Statistics | 30 minutes |
| _shopify_uniq | shopify.com | Identifies unique visitors. | Statistics | 15 minutes |
| _shopify_s | shopify.com | Marketing attribution. | Marketing | 30 minutes |
| _shopify_sa_t | shopify.com | Campaign data (time). | Marketing | 30 minutes |
| _shopify_sa_p | shopify.com | Campaign data (page). | Marketing | 30 minutes |
| _ga | google.com | User tracking in Google Analytics. | Statistics | 2 years |
| _gid | google.com | Distinguish users in Google Analytics. | Statistics | 24 hours |
| cookieconsent_status | gorletic.com | Save your consent preference. | Necessary | 1 year |
7. Consent
When you visit our website for the first time, we will show you a pop-up window explaining cookies. As soon as you click "Save preferences," you agree to our use of the cookie categories and plugins you selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies through your browser, but please note that our website may then no longer function correctly.
7.1 Manage your consent settings
8. Your rights regarding personal data
You have the following rights regarding your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be kept.
- Right of access: You have the right to access your personal data that we hold.
- Right of rectification: You have the right to complete, rectify, delete or block your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent once your personal data has been deleted.
- Right to transfer your data: you have the right to request all your personal data from the data controller and transfer it in full to another data controller.
- Right to object: You can object to the processing of your data. We comply with this, unless there are justifiable reasons for the processing.
To exercise these rights, please contact us. Please see the contact details at the bottom of this cookie policy. If you have any complaints about how we handle your data, we would appreciate it if you would let us know, but you also have the right to lodge a complaint with the supervisory authority (the data protection authority).
9. Activating, deactivating and deleting cookies
You can use your internet browser to delete cookies automatically or manually. You can also specify that certain cookies cannot be placed. Another option is to change your internet browser settings so that you receive a message each time a cookie is placed. For more information about these options, consult the instructions in your browser's "Help" section.
Please note that our website may not function correctly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after you give your consent when you revisit our website.
10. Contact details
For questions and/or comments about our cookie policy and this statement, please contact us using the following contact details:
Gorilant Group SL
C/ Río de la Hoz, 16
14550 Montilla (Cordoba)
Spain
Website: https://www.gorletic.com
E-mail: info@gorletic.com
Telephone number: 34 957 05 12 82
Frequently asked questions about returns
HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE?
You have 30 days from the date you received your order to request a return or exchange.
IN WHAT CONDITION CAN THE ORDER BE RETURNED?
For your return to be accepted, the order must be returned in perfect condition:
-No continued use : there should be no signs of having been used beyond the test.
-No marks or stains : it cannot have scratches, dirt, wrinkles or product residue.
-No signs of deterioration : no odors, no abrasions, no wear on fabric or material.
WHAT IS OUR RETURN POLICY?
If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. For a return to be valid, the product must meet the following conditions:
- Be in perfect condition , unused and in its original packaging.
- Include tags, accessories, and any other items it was shipped with.
- Not applicable to personalized products, for obvious reasons.
If the product has a manufacturing defect, we offer a solution at no additional cost.
Who is responsible for return shipping costs?
The customer is responsible for the costs depending on their country. This amount will be deducted from the total refund.
What do I do if the product has a manufacturing defect?
Let us know immediately. Return it with its tags and original packaging so, after confirming, we'll also refund the shipping costs and send you a replacement at no additional cost.
How will I receive my refund?
The amount will be refunded using the same payment method used to make the purchase, once the return has been verified and approved.
Are custom orders eligible for returns?
No. Any technically modified product (laser engravings, material enhancements, etc.) is unique and therefore not eligible for return.